support

Support Center – LocalyDrive

We’re here to help you enjoy smooth and stress-free local car rentals.
Please find answers, assistance, and contact information below.

πŸ”Ž Frequently Asked Questions (FAQ)

Get quick answers to common questions:

  • What documents do I need to rent a car?

  • How do I pay and confirm my reservation?

  • Can I change or cancel my booking?

  • What is the deposit policy?

  • What if the car I booked is not available?

πŸ‘‰ Browse All FAQs

πŸ“ Rental Requirements

Make sure you’re ready before pickup:

  • Valid ID or passport

  • Valid driver’s license (1+ year)

  • Payment method (credit/debit)

  • Additional documents for special cases (e.g. student, company employee)

πŸ‘‰ See Full Document Checklist

🧾 Booking & Payment Issues

If you’re having trouble with your booking, payment, or confirmation:
πŸ“§ Email us: support@localydrive.com
πŸ“± Call us: +66-963-513-411
⏱️ Support hours: 08:00–20:00 (GMT+7), 7 days a week

🚘 Car Pickup & Return Help

Need help on the day of pickup or return?

  • Contact your rental agent directly (provided in booking email)

  • Or message us via LINE / WhatsApp for immediate support

πŸ‘‰ Pickup Instructions | Return Guidelines

πŸ’¬ Live Chat Support

Chat with our team in real time!
Click the chat icon at the bottom-right corner of the screen.
We speak Thai πŸ‡ΉπŸ‡­ | English πŸ‡¬πŸ‡§ | δΈ­ζ–‡ πŸ‡¨πŸ‡³

🌏 Support for International Travelers

Need help renting a car in Thailand as a visitor?
We offer personalized assistance in your language.

πŸ‘‰ Rental Guide for Tourists

πŸ“ Local Agent Support

For location-specific assistance, please check our Local Partner Directory:
πŸ‘‰ Find Local Rental Support

Important Information

Franchise

An incident deductible is AUD 3000.00 including tax.
Car Theft Franchise is AUD 3000.00 including tax.

Collateral at the front desk

A car rental company is required to provide a deposit of AUD 3000.00 upon receipt of the car. The mortgage will be returned after the end of the lease, if all conditions are fulfilled.

Mileage / Kilometers

Your rental includes an unlimited number of free miles.

Age requirements

The minimum rental age for this car is 18 years.

Getting a car

Passport or ID is required.
An international driver’s license is required if the national driver’s license is not printed in English.

Payment methods

The primary driver must have a credit card in his / her name when picking up the car. The card must have sufficient funds available to cover the amount of the deductible / down payment (which will be blocked on the card during the rental).

Cash and debit cards are not accepted.

Insurance

Insurance coverage

Collision damage waiver (CDW): Includes 20% tax; Excess 1,205 GBP

Theft waiver (TW): Includes 20% tax; Excess 1,205 GBP

Third party liability protection (TP): Includes 20% tax; Maximum Coverage Unlimited.

The Excess Liability is the amount determined by the car rental supplier for which you can be held liable in case of damage/theft of the vehicle. Damage to or loss of tyres, windscreens, glass and undercarriage may not be covered by the CDW (Collision Damage Waiver). Please check with the rental agent at the desk.

If you purchase the Excess Reimbursement Insurance from a third party, the main driver will be required to present their credit card at the rental desk in order for the car rental agent to authorize the deposit.

Breakdown assistance

Includes 20% tax